Peach City Animal Hospital provides routine and preventive veterinary care. We take your privacy seriously. This policy explains how we collect, use, and protect your information when you interact with our website, forms, chat, or calls.

Information We Collect
• Name, email address, phone number
• Appointment requests, service inquiries
• Pet details you voluntarily provide

Do not submit payment details, medical records, or sensitive health info online.

Automated Data
• IP address (anonymized)
• Browser type, device, operating system
• Pages visited, timestamps
• General location (city and region)

This helps with site performance, security, and analytics no personal IDs are collected.

AI Assisted and VoIP Tools
Our site uses AI chat and VoIP for questions, bookings, calls, reminders. Managed by us no diagnoses or medical advice is provided. We do not share or store chat logs beyond the session.

SMS and Email Communications
If you provide contact info we may send reminders, promotions, or offers via SMS and email. Standard rates apply. Text STOP to opt out, HELP for support. We do not share mobile numbers with third parties for marketing opt in consent required.

How We Use Your Information
Only for:

• Scheduling appointments
  • Responding to you
  • Improving our site

We do not sell, rent, or share personal data.

Data Flow
• Form submissions email directly to our inbox no database storage on site.
• We do not retain data beyond sending the email.
• We may import into our practice system for records.
• Calls: Aggregate counts only no individual numbers saved.

Advertising
We run ads to drive traffic for example call now. Site tracking such as Google Analytics 4, Meta Pixel, Google Tag Manager is managed by VSA Vet Media Inc and blocked if you reject our cookie banner.

Website Hosting and Maintenance
Hosted on secure Hostinger servers. Maintained by VSA Vet Media Inc not us. They act as data processor see their policy: https://vsavetmedia.ca/privacy-policy

Security and Retention
We use encryption, firewalls, regular scans. Data kept only as needed deleted when obsolete.

Your Rights
Under British Columbia’s PIPA and federal PIPEDA:

• Access, correct, or delete your data.

Email info@peachcityvets.ca we respond in 30 days.

Contact
#102 – 402 Industrial Ave E
Penticton, BC V2A 3J1
info@peachcityvets.ca
+1 (778) 900 0111

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Disclaimer
General info only not veterinary advice. Consult your vet. We disclaim liability for errors or reliance. External links not endorsements.

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